The system was used by waiters, and store managers for over 150+ stores around the world.
- Employ diverse user research methods to acquire in-depth domain knowledge and convert insights into tangible deliverables within the restaurant industry.
- Conduct stakeholder and user interviews to ensure product direction is aligned with revenue generation and holds significant commercial value.
- Conceptualize innovative product features and design user flows that seamlessly adapt to mobile, tablet, and smart bend devices.
- To B-side store service counter product design and planning: Improved service efficiency for on-site and off-site personnel by a Flutter-based IOS APP in-store system. The system was used for over 150+ stores around the world.
Improve efficiency, and precise management, and make business operations smoother.
1. Shorten the training time for the operations department, upgrading the SUS score from 57.5 to 85.
2. Users from over 150 stores benefit from the newly established automated system to prevent order explosions.
3. The system supports the integration of the billing system, kitchen system, and user-side app. It can consolidate and instantly update order statuses, and automatically generate reports, addressing the issue of restaurants facing order explosions due to outdated data. This ensures that restaurant teams can collaborate as effectively as those in the software industry.
4. Integration of payment and invoice functions has streamlined the transaction process.
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