A headquarters system for national sports players providing data-informed strategies.
- Assisted National Sports Training Center in completing end-to-end user experience for their B2B product, from wireframing to delivering high-fidelity designs.
- Apply tree-jack testing, user-interview, and usability tests to ensure Information Architecture is easy for users to find information. We passed WCAG to improve accessibility.
- Inform design decisions based on real user feedback during the interviews with national sports players, coaches, and data analysts to help them win the international competition with clear graphs in the system.
- Immersive research
- Stakeholder interviews
- Competitive analysis-
Tree-jack testing for 3+ users
- Utilize Job-To-Be-Done to deconstruct user tasks and plan the information architecture
- Transform the finalized information architecture and webpage sections into wireframes
- Develop mockups and prototypes, conducting expert interviews to gather feedback
- WCAG color testing
- Conduct usability testing with 5+ different roles
- Use prototypes and task design to collect Think-Aloud feedback from end-users for design optimization
The National Sports Training Center of the Taiwan serves as the primary training base for athletes of the national sports representative team. The headquarters system of the National Training Center is designed to provide secure and real-time data analysis and integration services for members of the national representative team, including coaches, athletes, sports science personnel, and intelligence gatherers. This system allows for the integration of information related to future Olympic events and team members, providing clear and real-time operational charts for relevant professionals as a scientific reference.
Due to the need for real-time strategic analysis and recording of sports events, which are highly influenced by the environment, we not only rely on situational photos provided by professional sports science personnel but also conduct on-site observations during the events. We have also applied to enter the strategic analysis room for on-site research.
After physically visiting the event venue, we conducted interviews with stakeholders in various roles, including data collection personnel, biomechanics testing personnel, and national team coaches. From the interview results, we obtained three important insights.Insight 1: Security and Privacy IssueStakeholders in different roles expressed concerns about cybersecurity and the potential compromise of their strategic analysis in the information system.Insight 2: Mobility and Internet InterruptionData collection personnel and sports science personnel mentioned the need to travel to various competitions worldwide, such as the Hangzhou Asian Games in October 2023. They shared experiences of analyzing data in countries with poor internet connectivity, emphasizing the importance of storing files on stable desktops to prevent information loss.Insight 3: Statics Integration ProcessAll stakeholders mentioned that the current data is scattered across different systems. Some analyses heavily rely on intuition and lack long-term data observation.
We collected information on products used by sports science personnel (based on NDA, so we cannot disclose specific names). Additionally, based on the three major pain points identified through interviews, we compared and referenced products that excel in chart display functionality and share permission design. Examples include Google Looker Studio, In-body APP, and Google Cloud.
Break down user tasks using the Job-To-Be-Done framework and plan the information architecture accordingly.
Convert the finalized information architecture and web blocks into wireframes.Create Mockups and Prototypes for Expert Interviews to Collect Feedback
Build mockups and prototypes for expert interviews and gather feedback
We offer stringent sharing permission controls with clear indicators of who can currently access shared data. Additionally, we provide a feature to block blacklisted IPs and allow users to view their usage history in real-time to ensure the security of strategic information.
To address potential data loss due to SAAS interruptions, our system allows users to batch upload complete data using local software such as Excel. Users can also modify uploaded data within the interface.
Considering the need for creative exploration of trends in data analysis, we observed varied analysis methods among sports science personnel, lacking consistent reports. Drawing inspiration from the powerful yet simple data reporting features of Google Looker Studio, we provide analysts with the ability to quickly explore trends through several charts.WCAG Color Contrast TestingDuring interviews, we learned that the National Sports Center employs individuals with disabilities and staff from different nationalities. Therefore, our system is designed to support bilingualism and undergoes color contrast testing, ensuring that all individuals can enjoy equal work rights.
Utilizing prototypes and task design to collect Think-aloud feedback from end-users and benchmarking for design optimization.
Conducting Tree-jack tests to validate information architecture and ensure that the new information structure is easily navigable for various personnel.
In progress, data and impact are still being collected.
Conducted 3 tree-jack tests and the success rate in completing the mission had been upgraded to 24%.
Passed the WCAG criteria.
Usability Testing & SUS Score
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