A novel mobile APP uniquely integrates meal information from various platforms and facilitates direct price comparison for food delivery.
- Took charge of UI/UX Design for the Progressive Web App (PWA) of a start-up in its early stage, based in Mountain View.
- Collaborated with a team of one designer to establish a comprehensive design workflow from scratch, ensuring a smooth and efficient process.
- Helped UX researcher to conduct product research identify opportune moments during sprints, and then inform design decisions.
- Developed reusable design system components, accompanied by high-quality documentation, to streamline the design process and maintain consistency throughout the app.
In startup teams, the situation of Boss-driven Design often occurs. Researchers are sometimes asked to conduct usability tests on unfinished prototypes at the wrong time. Although many known issues were discovered, this allowed designers to gather user feedback, proving that their initial designs should not be overlooked.In this project, we had extensive research reports from user researchers. However, collaborating user researchers were sometimes asked to execute inappropriate research methods at the wrong stage of the product development process, making the research reports less effective.
For instance, conducting Heuristic Evaluation on wireframes before interface design or performing usability tests on unfinished prototypes led to identifying mostly known "unfinished" issues. This caused engineers to engage in endless rework based on individual user feedback. Consequently, another product designer and I established a comprehensive design delivery process for this project. We planned to execute relevant research at the appropriate sprint, increasing the impact of user experience researchers and reducing the burden on software engineers.
At the beginning of this project, most usability issues arose from the absence of a design system and a reasonable design delivery process. After the other designer and I defined an appropriate design delivery process, usability issues significantly decreased, and the SUS questionnaire satisfaction score improved from 47.27 to 83.
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